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GET
/
v1
/
analytics
/
sessions
/
escalation-rate
Per-bucket escalation rate timeseries
curl --request GET \
  --url https://api-sandbox.featherhq.com/v1/analytics/sessions/escalation-rate \
  --header 'x-api-key: <api-key>'
[
  {
    "time_bucket": "2023-11-07T05:31:56Z",
    "total_sessions": 123,
    "escalated_sessions": 123,
    "escalation_rate_pct": 123
  }
]

Authorizations

​
x-api-key
string
header
required

Query Parameters

​
granularity
string
default:hour
Pattern: ^(minute|hour|day|week)$
​
channel
string | null
​
start_date
string<date>
required
​
end_date
string<date>
required

Response

Successful Response

​
time_bucket
string<date-time>
required
​
total_sessions
integer
required
​
escalated_sessions
integer
required
​
escalation_rate_pct
number
required